Customer Support Specialist
Job description
As a Customer Support Specialist, you’ll be the frontline voice of NexaGuard—helping customers implement, configure, and troubleshoot our CMP across web and app environments. You’ll deliver fast, accurate support in a compliance-sensitive product space.
-
Respond to customer tickets with clear troubleshooting steps and high-quality documentation
-
Support common CMP workflows: consent banner setup, geo rules, vendor lists, integrations, reporting questions
-
Reproduce issues, gather diagnostics, and escalate effectively with structured context
-
Contribute to help center articles and internal runbooks to reduce repeat tickets
-
Collaborate with Customer Success on onboarding support and best practices
Requirements
2+ years in SaaS customer support or technical support (B2B preferred)
Excellent written communication and customer empathy
Comfortable troubleshooting web/app basics (browsers, tags/scripts, cookies, SDK basics)
Organized follow-through and ability to manage multiple tickets with prioritization
Bonus: experience supporting privacy tooling, consent platforms, or compliance-adjacent SaaS
Benefits
Salary Range: $55,000 – $85,000
Medical, dental, and vision coverage
401(k) plan
Generous PTO and paid holidays
Remote-first support + home office stipend
Learning & professional development budget
Modern tools + wellness support
Skills
What happens after you apply
You’ll receive a private tracking link immediately. Our team reviews applications and follows up with qualified candidates.
NexaGuard is an equal opportunity employer. Candidate information is processed for recruiting purposes and handled securely.